SHIPPING
I ship from Chiapas, Mexico. We ship orders biweekly, but please understand that I run a small business with limited time and assets, and allow up to 4 weeks to receive your order. Overseas orders may take longer depending on transit times to your country.
I use Mexipost, but priority mail is available at additional cost. DM me for details.
HOW THE PRODUCTS ARE SHIPPED
Big prints and originals are rolled up in sturdy tubes. Prints and stickers are packaged in plastic sleeves and shipped flat in rigid envelopes. Framed original works and mugs in bubble wrap and boxed.
If you order different kinds of products, they are shipped separately and may arrive at separate times.
PACKAGING
Poster tubes are made from recycled cardboard boxes. Please reuse or recycle the packaging after receiving your order.
Some of the materials we use are even upcycled from bigger chains, we gather used wrapping material donated from shops and reuse it. I strongly believe in sustainability and recycling.
*Water resistant sleeves is a necessity because parcels may be exposed to weather and moist conditions during their shipping. I ship prints which gets destroyed if not protected.
RETURNS
If you receive a damaged or defective item, please let me know so we can offer you a replacement or refund. Please attach a photo of the damaged product and of the damaged packaging so I can forward this to my postal service. Either use the mail form here in this webshop, or email us directly at [email protected]
LOST SHIPMENT
If shipping seems to take it's sweet time, it is usually waiting to be released for delivery at the Customs office. In the unusual case that your order seems to have been lost in transit, please contact us so we can sort it out. Either use the mail form here in this webshop, or email us directly at [email protected]